Terms & Refund Policy

Mereja TV Membership Subscription Refund Policy At Mereja TV, we value our members and are committed to providing a satisfactory membership experience. We understand that circumstances may arise that lead you to request a refund for your subscription. Please read our refund policy below to understand the guidelines and procedures for requesting a refund of your Mereja TV membership subscription. 1. Eligibility for Refund You may be eligible for a refund of your Mereja TV membership subscription under the following circumstances: Billing Error: If you were charged incorrectly or multiple times due to a billing error, we will promptly refund the overcharged amount. Cancellation within the Cooling-off Period: If you decide to cancel your membership subscription within 30 days of the initial purchase date and have not accessed any premium content during this period, you are eligible for a full refund. Service Disruption: In the event of an extended service disruption that prevents you from accessing your membership benefits for an extended period, you may be eligible for a pro-rated refund for the unused portion of your subscription. 2. Non-Eligibility for Refund You will not be eligible for a refund if: You have accessed premium content or benefits during the subscription period. Your request for a refund is made after the cooling-off period of 30 days from the initial purchase date. Your subscription was acquired through a promotional offer, in which case the terms of the promotion will apply. 3. How to Request a Refund If you believe you are eligible for a refund based on the criteria mentioned above, please follow these steps to request a refund: Contact our Customer Support Team at [email protected] with your refund request. Provide your membership details and a brief explanation of the reason for your refund request. Our Customer Support Team will review your request and, if eligible, guide you through the refund process. 4. Refund Process If your refund request is approved, we will process the refund to the original payment method used for the subscription. Refunds will be issued within 30 business days of approval. 5. Contact Us If you have any questions or need further assistance regarding our refund policy or the refund process, please contact our Customer Support Team at [email protected]. We are here to assist you and ensure your membership experience with Mereja TV is a positive one. Please note that this refund policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically to stay informed of any changes.